Introduction
SynexIntellect operates as a financial scenario modeling platform, helping businesses understand complex financial projections and market scenarios. When you interact with our services, we collect certain information to provide you with personalized financial modeling tools and insights.
This privacy policy explains our practices regarding personal data collection, processing, and protection. We operate under South Korean data protection laws while serving clients globally, ensuring your information receives comprehensive protection regardless of your location.
Our commitment goes beyond legal compliance. We believe transparency builds trust, and trust forms the foundation of successful financial partnerships. That's why we're detailed about our data practices and always available to answer your questions.
Information We Collect
Account Information
Name, email address, company details, job title, and contact preferences when you create an account or request information about our services.
Financial Data
Business financial information you input for scenario modeling, including revenue projections, expense categories, and market assumptions.
Usage Analytics
How you interact with our platform, which features you use most, time spent on different sections, and modeling patterns.
Technical Information
IP address, browser type, device information, and session data to ensure platform security and optimal performance.
Collection Methods
- Direct Input: Information you provide when using our modeling tools, creating reports, or communicating with our team
- Automatic Collection: Technical data gathered through cookies and similar technologies during your platform interactions
- Third-Party Integration: Data received when you connect external financial systems or accounting software to our platform
- Communication Records: Content from emails, support tickets, and consultation sessions for service improvement
How We Use Your Information
Your data powers our financial modeling capabilities and helps us deliver accurate, relevant insights for your business decisions. We process information based on legitimate business interests, contractual necessity, and your explicit consent where required.
Primary Uses
- Generate personalized financial scenarios and projections based on your business parameters
- Provide technical support and troubleshoot platform issues specific to your account
- Send important updates about your models, platform changes, and security notifications
- Analyze usage patterns to improve our modeling algorithms and user experience
- Prevent fraudulent activities and maintain platform security for all users
- Comply with financial regulations and legal requirements in jurisdictions where we operate
Research and Development
We use aggregated, anonymized data to enhance our financial modeling capabilities. This includes identifying common business patterns, improving prediction accuracy, and developing new scenario types. Individual business information is never shared in this research.
When we conduct product research, we may contact users who have opted into research participation. These sessions are always voluntary and focus on improving user experience rather than accessing sensitive financial details.
Data Sharing and Third Parties
We maintain strict controls over data sharing and never sell personal information to third parties. Our sharing practices focus on service delivery, legal compliance, and protecting user interests.
Service Providers
We work with carefully selected partners who help us deliver our services effectively. These include cloud hosting providers for secure data storage, email services for communication, and analytics tools for platform improvement. All partners sign comprehensive data protection agreements and receive only the minimum information necessary for their specific function.
Legal Requirements
We may disclose information when required by law, court order, or government request. This includes responding to subpoenas, regulatory inquiries, or requests from law enforcement agencies. We review each request carefully and provide only the information legally required.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction. We would notify affected users and ensure the new entity honors existing privacy commitments.
South Korea Specific Provisions
As a company operating in South Korea, we comply with the Personal Information Protection Act (PIPA) and related regulations. This includes obtaining proper consent for data processing, providing clear opt-out mechanisms, and maintaining records of data processing activities as required by Korean law.
Your Privacy Rights
What You Can Do With Your Data
Access
Request a copy of all personal information we hold about you, including usage history and model data
Correction
Update or correct any inaccurate personal information in your account or modeling profiles
Deletion
Request removal of your personal information, subject to legal retention requirements
Portability
Export your data in a structured format for use with other financial modeling platforms
Object
Opt out of certain data processing activities, including marketing communications and research
Restrict
Limit how we process your information while maintaining essential service functionality
How to Exercise Your Rights
To exercise any of these rights, contact us at help@synexintellect.com with your specific request. We'll respond within 30 days and may require identity verification for security purposes. Most requests can be processed immediately, though some may require additional time for complex data retrievals.
If you're not satisfied with our response to a privacy request, you have the right to file a complaint with the Personal Information Protection Commission in South Korea or the relevant data protection authority in your jurisdiction.
Security Measures
Financial data requires exceptional security, and we've built our platform with multiple layers of protection. Our security measures address both technical vulnerabilities and operational risks.
Technical Safeguards
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- Access Controls: Role-based permissions ensure staff can only access information necessary for their job functions
- Network Security: Firewalls, intrusion detection, and regular penetration testing protect against external threats
- Data Backup: Regular automated backups with geographic distribution and integrity verification
- Monitoring: Continuous system monitoring for suspicious activity and automated threat response
Operational Security
Our team receives regular security training and follows strict protocols for handling personal information. We conduct background checks on employees with data access and require confidentiality agreements from all staff and contractors.
We maintain an incident response plan for potential data breaches, including immediate containment procedures, user notification protocols, and regulatory reporting requirements. In the unlikely event of a security incident, affected users would be notified within 72 hours along with specific steps to protect their accounts.
Data Retention and Deletion
We keep your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Different types of data have different retention periods based on their purpose and legal requirements.
Retention Periods
- Account Information: Retained while your account is active plus 3 years after account closure for legal compliance
- Financial Models: Kept for 7 years after creation to meet financial record-keeping requirements in most jurisdictions
- Communication Records: Support tickets and emails retained for 5 years for service improvement and dispute resolution
- Usage Analytics: Aggregated data retained indefinitely; individual usage data deleted after 2 years
- Marketing Data: Deleted immediately upon opt-out or after 1 year of inactivity for opted-in users
Secure Deletion Process
When data reaches the end of its retention period or you request deletion, we use secure deletion methods that make information unrecoverable. This includes overwriting data multiple times and destroying any backup copies according to industry standards.
Some information may be retained in aggregated, anonymized form for research and platform improvement purposes. This anonymized data cannot be linked back to individual users and doesn't constitute personal information under privacy laws.
International Data Transfers
While SynexIntellect operates primarily from South Korea, we may transfer your information to other countries for specific business purposes such as cloud storage, technical support, or regulatory compliance.
Transfer Safeguards
When we transfer data internationally, we ensure adequate protection through:
- Standard contractual clauses approved by relevant data protection authorities
- Transfers only to countries with adequate data protection laws as recognized by South Korea
- Additional safeguards such as encryption and access restrictions during transfer and storage
- Regular audits of international partners to ensure continued compliance with privacy standards
You have the right to obtain information about specific international transfers of your data and request copies of the safeguards we've implemented to protect your information abroad.
Privacy Questions and Concerns
We're committed to transparency and addressing any privacy concerns you may have. Our privacy team is available to help with questions, requests, and feedback about our data practices.
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South Korea